totally agreed. good only at giving excuses. Full payment made on 27/5 and agreed to deliver on 9/6. A day before, I rang them and the salesperson told me that he has forgotten to arrange the delivery. What a damn salesperson!!!!! Finally, delivery arrange on 16/6 but dissappoint me as well. The marble stand with scratches, how can I accept??? Now got wait till end June or early July since goods are not available.
Strongly agreed. I order a dining table set from them, they ask to confirmed the delivery date and make full payment one month advance. End up they delay the delivery for 2 weeks. The worse part is they deliver the table without the chair!! somemore the table wood slap saiz not correct which make the table shaking, they promise will replace the wood slap but need to wait for another 2 weeks!!! Finally they deliver the chair but this time they sent the wrong wood slap, mine is round dining table but they sent square wood slap!!! Promise to settle for me in few days time but no news until i call them,the answer from them is have to wait until after hari raya!! somemore said this is not their false, ask me to complaint to the delivery dept!such a useless, irresponsible, terrible, rude, rubbish sale person!!! Promised won't buy any single thing from this shop anymore!!!!!!!!!!
Same here. I ordered 24/6 and they only delivered the dining table mid July. Told me the chairs will be delivered before Hari Raya but until now no one called me. This Sun is Hari Raya already. How long do I have to wait???
Every week, I see their advertisement in the newspapers. How can they do business like that!?
By the way, what happened at the consumer's court?
My turn to complaint! dont buy furniture from Casarano, they are terrible in delivery arrangement! they r not taking initiative to call you for the delay, even the day before delivery, they have delayed my furniture for 3 months..still no news and given many excuses!!!#@##@
Casarano Manager (delivery) : Shirley (016-3309083) Boss: Mr Yong very rough staff: Suga
is totally no stock n no refund!! is a cheater!! AT HOME DESIGN SDN BHD, No. 8, Jalan Dato'Abu Bakar, Jalan 16/1, Seksyen 16, 46350 PJ. Tel: 0162297892/0147260321 Staff : Wey San Boss : totally missing
I just saw this post. If I knew earlier, I wouldn't have purchased from them. I've gone through what you guys have gone through. Promise sky high but delivered extremely bad service. Lame excuses for delivery like "lori rosak", "warehouse problem", "ini hari banyak busy", lori driver sakit", etc. I'm just wondering whether they have only one lorry, one driver, one staff to run the whole warehouse? What makes it worst is the marble table is not polished when arrived at my house. I spent nearly 20K with them just to get myself extremely pissed. Called the branch manager and complained this matter. Her response was "Sorry, I'm only working here. Nothing much I can help."
OMG...same thing happened to me. First excuse, "warehouse problem", then "lori rosak"...then "driver sakit".....they even hang up when we said we're going to lodge police report......
same thing happened to us....first warehouse problem..then lori rosak....they even hang up our call when we said we're going to lodge police report....
I've also received the same problem here. It's Casarano (At Home Design Sdn Bhd) -the Kota Damansara branch if anyone is asking. I saw their goods at the Perfect Living '12 and decided to buy a table from them due to their competitive price and sweet sales talk. i totally regret my decision now. They're suppose to send the table before Christmas and they missed all three appointments given.I had to have my Christmas family dinner without a dining table- an embarrassment for me.When they finally delivered after New Year, it's defective pulak..! Now still awaiting for replacement table... No more buying from them please no matter how cheap they claim to be. To many lame excuses from the staff and their boss always not around. I'm already mulling to file a complaint to the Tribunal for Consumer Claims Malaysia if they miss the next appointment. Only RM5 to file.
hi Patrick, i got the same problem... i really don't know how to handle it now... very disappointed with the company. have you gotten your goods? my email - shawnchen1@gmail.com
Only if i read this post earlier. I am facing the same scenario here as well, payment done in full before the delivery, waited for one whole day but no one came. I think we all should join together and make a official complaint to micheal chong and also tribunal
Same as me!!! Super dissapointment about their service. I order a marble table from them last two weeks but untill now still cannot send it to me. What make us angry is the salesperson even ignore to answer call and explain for the delay. Can't understand they still having this type of services nowadays !!!
owner of casarano : yong kam choon. MP# : 0193146536. staying in kapar, klang. I've made a police report against this company 3 days back. I had a bad experience as well. They dare to talk rude to customer who are in super dissapointment.They didn't deliver my dining table on the confirmed delivery date. When checked, they mentioned that they have called me 2 days before and I didnt answer the call.And when I got furious and raised my voice, the guy shouted at me back asking why am i scolding him early in the morning. Since he was rude over the fone, I went direcly to the office in Puchong to give him some lesson. But when I went there, he looked like a nerd. After I showed him the Invoice, he actually wrongly saw the name which was almost the same as my name in his list. So, the earlier calls he made 2 days back was not to my phone. I screwed him again for the mistake. But it is not over yet. When I checked their system, my name is not in the system at all.So no delivery. He asked me to wait for 1 week to check the availability. I said I want to speak with the person who I made the full payment.Unfortunately, she was not there and when contacted over the fone, I realized that I made a biggest mistake in my life dealing with them. She was not happy as I was very angry on her. She said she refused to talk to a rude person like me. And she asked me to go to police station to make a police report and go to consumer court if I dare.I had to walk in to police station on my house warming day just because of this buggers. They are cheaters and they dont care about customers. I was told by police officer to bring the report I made to tribunal in putrajaya and this is not the first time they recieve complaints about this company. I would suggest that we create a facebook page as an awareness to public to avoid buying anything from this company.
if you guys are serious about filing complaints please let me know. i am also furious at them for failing to meet their delivery promise. still waiting for my item until today.
I have already lodged a police report on them. What's next? They still doing business as usual! And they were freely selling their dining's in the latest exhibitions. I have already send email to perfect livin but no reply.. So how?
Same to me,i ordered the chairs on 11/1/2013,and was make full payment,the salesman told me have to wait for few weeks because the chairs are import from Vietnam,OK~ i wait,but till now i still in "waiting" situation.and today i went to the outlet, the saleman said cannot predict the shipping date,MAYBE the container will reach next month but doesn't mean the container having my items . Going to 4 months already...how long i need to wait? should I lodge a police report ? OMG!I just want to buy few chairs only...
I bought a 5 ft Shaana round table and 6 London Chairs from Casarano at their Kota Damansara branch on 25.03.2013. The next day, the sales person called up to inform me the shipment will be in 1 month time, which is different from what I was being told before I made my deposit payment ! I patiently waited for 1 month and finally the goods are delivered and that’s where my nightmare began: 1st delivery – 3 out of 6 London chairs are not stable and very shaky, brought the wrong foundation wood slab and hence cannot be installed with the table leg. I lodged a complaint to the Kota Damansara branch and they can only help me to inform the HQ, which is located in Kampung Baru Subang, Selangor. I waited for 1 week and I called back to theKota Damansara branch, the Person-in-charge went to Langkawi. Out of desperation to get my table fix, I manage to get the HQ contact number and I rang them directly to follow up with my case. After my explanation on my case, the PIC, Miss Shirley, has scheduled the 2nd delivery for me to replace me with the new London chairs and Wood Slab. 2nd delivery ( 7 days after the 1st delivery) - The worker brought another foundation wood slab but they still cannot install due to the marble table top does not have table locks! My temper really shoot up this round as I wonder how can the worker never notice this defect on the 1st delivery ?? I brought up this to Miss Shirley again and she apologized to me and assured me she will send more skilful workers on the next appointment. 3nd delivery ( another 7 days after the 2nd delivery) – 3 workers turned up this round and my London chairs have been replaced. Fine, at least the chairs are settled. Now the table nightmare starts. They tried to fix the foundation panel slab with the table leg but apparently they can’t due to all the holes on the slab are not aligned with the table leg hole. Out of no choice, they have to drill new holes on the slab in order to get it fix to the table leg. After this,They started to glue the locks beneath to the table top and guess what, the workers are not skilful and end up, 2 locks are successfully gummed to the table top, 2 locks fell off after 1 hours. Worst still , the workers are not good in aligning and balancing the table top and the table leg. My dining table end up being a shaky dining table with a noisy Lazy Susan ( the small round spinning marble top ). I phoned Shirley immediately and told her what have happen and she admitted these 3 workers are not so skilful and apologize for the inconvenience again. The next day, I phoned her twice to find out when my problem can be resolved but she refused to answer my call. I called to their HQ and wanted to obtain the mobile phone number of their boss, Mr Yong. The call answerer refuses to provide me the mobile number and she promises me she will get Shirley to contact me again. I told her I will pay a visit to their office in Kampung Subang if I don’t get any answer from Casarano on the case. 15 minutes later, Shirley called and as usual, she apologize to me and assured me a new table top with the ready table locks and foundation wood slab will be replaced for me on next Monday ( Again, another 7 days ). To summarise my story, as at now, despite shipment time = 1 month time , 3 site visits by theirs workers and numerous phone calls have been made to highlight on my case, I still can’t get a satisfaction on the products I have purchased.
My advice to all potential Casarano customers, unless you are patient enough to deal with all this kind of shit, don’t be lured by the low price of their products !! Please read more on all the comments and reviews posted on the internet on this company before you make up your mind.
Hi Lee, do you have Kampung subang contact no.? i'm facing the same problems too... the retail sales staff is just too rude... i can't continue to deal with them... thx.
Sungguh menyedihkan.....masalah yang sama juga saya hadapi dengan barang Casarano.Saya terima kaki meja hanya 6 kaki sedangnya saya membuat pesanan untuk 7kaki. Dah la lewat 2 minggu dari tarikh sepatutnye.... kalaula saya tahu masalah ini akan timbul..saya tidak akan membeli barangan Casarano. Akibatnya..tinggallah 8 biji kerusi tanpa meja..Bengang sangat!!!!!.
They damn too much. Im facing the same thing. First they delay to delivery our table, then by the time they send it, wrong spec! Not the table that I ordered! They said they will replace it and again they delay the time they promised! by the day they promised to send, suddenly the driver call and say they the lorry broken down on the way coming. And say that only next week can send it. I tell u...this is truly blafting the customer. They think the customer stupid to listen to that kind of excuses. They are very good in giving excuses....and I don't know when my table will arrive...
Same experience to me..1st they said will come on that day afternoon, then evening, after that lorry breakdown. The driver said will send they day after tomorrow, end up unable to deliver too. Then arrange to be the next day, but time unconfirm. What a poor service!!
I think I m d latest casualty. They promised to deliver a week ago. But till today still no delivery. 1st they said dinning table set already loaded onto lorry and on its way. Call came later that lorry met with an accident. The next day they said the lorry in the police station. The following day the lorry in the workshop. Then they said the lorry for outstation delivery will be done on Friday. Again I waited and today they told me the lorry already on its way to deliver it. Waited and called them and the lorry driver called me saying they were half way to my place. To my shocking surprise, after 10 min the driver could say that he could only deliver to me the following Monday. I am afraid this saga is still ongoing. No integrity at all. Wondering how they do business. Or perhaps this is their way of doing business. Now I couldn't reach them as their phones were unreachable, only voice mail.
Guys, Is there anyone from Casarano who is actually making some efforts to sole the problems? Need you guys to guide me as I'm having the same problem here. Delivery broken table and sales person is very rude.
I had bought 1 dining table at Casarano Kota Damansara! But luckily, my one was delivered yesterday (On time). Since i had read this forum before, i'm so scared it be happened to me too! The sale person San called up and informed me, the table will delivery on the date requested, i quickly ask for the warehouse no, to double confirm. Warehouse confirmed the delivery! Relieved! Anything, you all can call Warehouse 03-78463135. Might be they can helping you.
I have the same problem...the salesperson Aaron & Lily from Puchong are very rude with empty promises after getting my full payment , their company policy is to collect full payment before delivery, finally when they deliver my Turkey marble dining table which was a wrong type compared to the one I ordered and the chairs has damages on edges .I'm having nightmare getting exchanges from them whereby they say they have no stocks. my order was on 11th Dec '13 ...still waiting for my chairs and my table was not polished.
Dear ALL , I have just got the same problem you all are experiencing , I was searching through and saw all this post. I ordered and made payment , they arrange for 23July2014 delivery , but never tell me a time . my family had to travel to my new house waited and waited and later only to inform will only come 5-6pm. After informing the staff KELLY ( from VIVA , dono why deliver by VIVA ) they say driver cant make it , and will try rearrange to earlier time . Called back and confirm say will be delivering in 1hours time ( mine in 2nd Queu ) , but after 3hours of wait yet no one came deliver. Called back , they say driver really cant makeit . WTFish ! no one call to tell and arrange and make me wait wait wait. And when I call to complain, here push to there and there push to here . Wtf! im so mad , asked them call back no one did .
Really disappointed with CASARANO , if I have known , I wont buy from CASARANO . Bull their Shxt , gave plenty excuses saying its the kilang and the delivery guy etc . this is your problem of not organizing it well , not my problem !
Pls be careful all . IM thinking to bring it to Tribunal Consumer
I got call from Casarano chase me for delivery...dont know whether it is good or bad...I only need it next month or Oct... despite all the bad delivery plan from Casarano, now they are asking me when to deliver....
Really bad. When they actually deliver they damage my auto-gate when they were leaving. And the driver just act stupid or is just born stupid quickly drove away. Very bad experience....
When i buy in puchong showroom i direct make full payment and sales person also info need waiting 2 month,finally after 2 month table is arrive,one day before delivery day their call me regarding the table size is wrong custom make from china factory.call them also no any person pick up the phone. What the fucking service and bullshit company. Casarano Manager (delivery & in charge person warehouse) : Shirley (016-3309083) Boss: Mr Yong kam choon 0193146536 / 016 2617895 warehouse no:03-7846 3135 / Fax:03-78461134 warehouse address:Lot 4006,Jalan Bukit Badak,Kampung Baru Subang,40150 shah Alam,sel.
Oh dear..... it was such a sad case & a cheater . Shame on Casarano. I was just thinking of buying full hse furniture fm puchong branch. But not anymore. Thanks to all
I bought a table from Casarano at KLCC renovation expo last year April 2014. I've made a full payment on March 2015 due to my house not completed yet. I've call them to arrange the delivery this August 2015, you know what, I received an SMS mention that the company director has problem, so there won't be any delivery until both director had settle their problem!!!!!! I've call both the director (Casarano Kota Damansara) branch and both of them give a lot of excuses. I've when to Puchong branch Casarano (HQ), there was a lady said that I brought from Casarano dealer not direct from Casarano!!!!!! What the F...K she was talking about, how does we know this is Casarano dealer or HQ. All my receipt letter hear is under Casarano not dealer letter head and when to the show room in Kota Damansara, the signboard was under Casarano also. Casarano Marketing Sdn Bhd just don't want to responsible for this. I've file an complaint with the consumer department and hope their can help.
Exactly same problem here, I bought from Pwtc exhibition now Kota damansara branch already closed, they said they will move to PJ Jalan kemajuan sekyen 12, and I just went there the shop is empty.
i also facing same problems with you guys. I am going to report polis and file in court. I complaint my case to homedec and they are helping me to getting my full refund. However, i request them to ban CASARANO in homedec exhibition in future, otherwise more victims like us. Can you let me know how to join you guys group? we need more members to complaint them. what the funny thing is, CASARANO want to issue me a lawyer letter. I think this is their tactic to scare customers.
i had ordered a marble table with these jokers 2013 during home fair and paid a deposit . The salesperson informed that i can take my time and make payment. I was having issues to move in to my new place as i did not make the full payment yet until recently i can't get in touch with them at all as i finally got through casarano. She told me agent ran away with the money and my deposit burn..and she said not their problem as many had already lost thousands of ringgit. She did not gave a damn and just told me if wanna report just go ahead ...i screwed her up on the call. I still have my receipt of deposit made with them..how to join u guys and proceed
Hi, which fair you bought? I bought my table at homedec. And homedec is under Cis network Sdn Bhd. You may complaint seriously to the fair in charge company. Now homedec is helping me to solve this case. Please insist your right. Every consumer have their right.
If I win in the court, I will try my best to inform all fair event not to let casarano do exhibition. I believe many of us has been paid a lot of deposit, end up no stock, delay delivery, send us wrong things, if we call to them, they will shouted, threaten, frame us. This company is very big issue. Report polis and Sue them in court you will help a lot of new buyers.
Yes. Please print and fill up form one then make three copies. You need to bring all four copies when filing. They will chop all four then return two copies to you. One is your copy and one for the seller. They will explain how to serve the copy on the seller. hearing date will be fixed on the spot. Our hearing date is one month from filing. So excited! Please wait for my good news. Also apparently all incidental costs may be claimed so do keep track and keep receipts
Good news! Today I win in tribunal court, CasaraNo need to full refund for me in 14 days! CasaraNo lily attend the court and talk "lcly" that she think judge is stupid. Judge is very smart and not listen to her. Please insist and stand firm your consumer right
Good news! Today I win in tribunal court, CasaraNo need to full refund for me in 14 days! CasaraNo lily attend the court and talk "lcly" that she think judge is stupid. Judge is very smart and not listen to her. Please insist and stand firm your consumer right
Should have read this thread before i pay deposit. Bought a chair n asked n confirmed twice about the price. After 2 weeks, salesperson Susan called and said the boss said the price was not correct and asked me to top up rm500! Will ask them to return deposits, otherwise off to tribunal i will go. So so mas
Casarano is the most terrible furniture company, please don't buy any furniture from them. Micheal in Sutera Mall branch is just full of lies, they can tell all sort of lies to cheat you but not able to deliver the furniture on time. Just bought furniture from them during perfect living in mid March, and now I have spent lots of time to call and chase for my furniture to be delivered. Very terrible company and staff! Stay away from this furniture company - Casarano!
Hi.. Im 1 of de victim oso.. At home design sdn bhd. I tribunal court almost 2 years ago.. No any news feedback. Who able to get refund after tribunal?? Who can telling me wat should i do for nex step? Juz wait?? ��
casarano is rubbish. when they sell, they promise will deliver by this time and all. My table that i ordered since march has nt arrived. only excuses!
ReplyDeleteagreed. absolute rubbish, good at excuses!
ReplyDeletei am taking them to the consumer court next week..need to teach them a lesson not to cheat customers.
ReplyDeletetotally agreed. good only at giving excuses. Full payment made on 27/5 and agreed to deliver on 9/6. A day before, I rang them and the salesperson told me that he has forgotten to arrange the delivery. What a damn salesperson!!!!! Finally, delivery arrange on 16/6 but dissappoint me as well. The marble stand with scratches, how can I accept??? Now got wait till end June or early July since goods are not available.
ReplyDeleteHi,
Deleteme too. The delivery driver told me they sent the one from exhibition to me!
This is too much.
Which branch
ReplyDeleteStrongly agreed. I order a dining table set from them, they ask to confirmed the delivery date and make full payment one month advance. End up they delay the delivery for 2 weeks. The worse part is they deliver the table without the chair!! somemore the table wood slap saiz not correct which make the table shaking, they promise will replace the wood slap but need to wait for another 2 weeks!!! Finally they deliver the chair but this time they sent the wrong wood slap, mine is round dining table but they sent square wood slap!!! Promise to settle for me in few days time but no news until i call them,the answer from them is have to wait until after hari raya!! somemore said this is not their false, ask me to complaint to the delivery dept!such a useless, irresponsible, terrible, rude, rubbish sale person!!! Promised won't buy any single thing from this shop anymore!!!!!!!!!!
ReplyDeleteSame here. I ordered 24/6 and they only delivered the dining table mid July. Told me the chairs will be delivered before Hari Raya but until now no one called me. This Sun is Hari Raya already. How long do I have to wait???
ReplyDeleteEvery week, I see their advertisement in the newspapers. How can they do business like that!?
By the way, what happened at the consumer's court?
Yes...i also want to know what happened at the consumer's court...me also facing the same problem
DeleteCan I know which branch you all dealing with?
ReplyDeleteHaha... Branded is like that one la! Pls try this shop facebook.com/famousville
ReplyDeleteSuper lousy service!! And keep cheating customers... I just kena... Pls avoid this shop
ReplyDeleteMy turn to complaint! dont buy furniture from Casarano, they are terrible in delivery arrangement! they r not taking initiative to call you for the delay, even the day before delivery, they have delayed my furniture for 3 months..still no news and given many excuses!!!#@##@
ReplyDeleteCasarano Manager (delivery) : Shirley (016-3309083)
Boss: Mr Yong
very rough staff: Suga
same here in JB. delayed delivery although full payment made in advance. and bad customer service.
ReplyDeleteis totally no stock n no refund!! is a cheater!!
ReplyDeleteAT HOME DESIGN SDN BHD, No. 8, Jalan Dato'Abu Bakar, Jalan 16/1, Seksyen 16, 46350 PJ.
Tel: 0162297892/0147260321
Staff : Wey San
Boss : totally missing
I just saw this post. If I knew earlier, I wouldn't have purchased from them. I've gone through what you guys have gone through. Promise sky high but delivered extremely bad service. Lame excuses for delivery like "lori rosak", "warehouse problem", "ini hari banyak busy", lori driver sakit", etc. I'm just wondering whether they have only one lorry, one driver, one staff to run the whole warehouse? What makes it worst is the marble table is not polished when arrived at my house. I spent nearly 20K with them just to get myself extremely pissed. Called the branch manager and complained this matter. Her response was "Sorry, I'm only working here. Nothing much I can help."
ReplyDeleteOMG...same thing happened to me. First excuse, "warehouse problem", then "lori rosak"...then "driver sakit".....they even hang up when we said we're going to lodge police report......
Deletesame thing happened to us....first warehouse problem..then lori rosak....they even hang up our call when we said we're going to lodge police report....
DeleteI've also received the same problem here. It's Casarano (At Home Design Sdn Bhd) -the Kota Damansara branch if anyone is asking. I saw their goods at the Perfect Living '12 and decided to buy a table from them due to their competitive price and sweet sales talk. i totally regret my decision now. They're suppose to send the table before Christmas and they missed all three appointments given.I had to have my Christmas family dinner without a dining table- an embarrassment for me.When they finally delivered after New Year, it's defective pulak..! Now still awaiting for replacement table... No more buying from them please no matter how cheap they claim to be. To many lame excuses from the staff and their boss always not around. I'm already mulling to file a complaint to the Tribunal for Consumer Claims Malaysia if they miss the next appointment. Only RM5 to file.
ReplyDeletehi Patrick, i got the same problem... i really don't know how to handle it now... very disappointed with the company. have you gotten your goods? my email - shawnchen1@gmail.com
DeleteOnly if i read this post earlier. I am facing the same scenario here as well, payment done in full before the delivery, waited for one whole day but no one came. I think we all should join together and make a official complaint to micheal chong and also tribunal
ReplyDeleteWe should, they are taking things for granted. Government should step in and take action against this sort of people who are trying to con our money.
ReplyDeleteSame as me!!! Super dissapointment about their service. I order a marble table from them last two weeks but untill now still cannot send it to me. What make us angry is the salesperson even ignore to answer call and explain for the delay. Can't understand they still having this type of services nowadays !!!
ReplyDeleteowner of casarano : yong kam choon. MP# : 0193146536. staying in kapar, klang.
ReplyDeleteI've made a police report against this company 3 days back. I had a bad experience as well. They dare to talk rude to customer who are in super dissapointment.They didn't deliver my dining table on the confirmed delivery date. When checked, they mentioned that they have called me 2 days before and I didnt answer the call.And when I got furious and raised my voice, the guy shouted at me back asking why am i scolding him early in the morning. Since he was rude over the fone, I went direcly to the office in Puchong to give him some lesson. But when I went there, he looked like a nerd. After I showed him the Invoice, he actually wrongly saw the name which was almost the same as my name in his list. So, the earlier calls he made 2 days back was not to my phone. I screwed him again for the mistake. But it is not over yet. When I checked their system, my name is not in the system at all.So no delivery. He asked me to wait for 1 week to check the availability. I said I want to speak with the person who I made the full payment.Unfortunately, she was not there and when contacted over the fone, I realized that I made a biggest mistake in my life dealing with them. She was not happy as I was very angry on her. She said she refused to talk to a rude person like me. And she asked me to go to police station to make a police report and go to consumer court if I dare.I had to walk in to police station on my house warming day just because of this buggers. They are cheaters and they dont care about customers. I was told by police officer to bring the report I made to tribunal in putrajaya and this is not the first time they recieve complaints about this company. I would suggest that we create a facebook page as an awareness to public to avoid buying anything from this company.
if you guys are serious about filing complaints please let me know. i am also furious at them for failing to meet their delivery promise. still waiting for my item until today.
ReplyDeleteemail me shireenaida@gmail.com
I have already lodged a police report on them. What's next? They still doing business as usual! And they were freely selling their dining's in the latest exhibitions. I have already send email to perfect livin but no reply.. So how?
ReplyDeleteSame to me,i ordered the chairs on 11/1/2013,and was make full payment,the salesman told me have to wait for few weeks because the chairs are import from Vietnam,OK~ i wait,but till now i still in "waiting" situation.and today i went to the outlet, the saleman said cannot predict the shipping date,MAYBE the container will reach next month but doesn't mean the container having my items .
ReplyDeleteGoing to 4 months already...how long i need to wait? should I lodge a police report ?
OMG!I just want to buy few chairs only...
I bought a 5 ft Shaana round table and 6 London Chairs from Casarano at their Kota Damansara branch on 25.03.2013. The next day, the sales person called up to inform me the shipment will be in 1 month time, which is different from what I was being told before I made my deposit payment !
ReplyDeleteI patiently waited for 1 month and finally the goods are delivered and that’s where my nightmare began:
1st delivery – 3 out of 6 London chairs are not stable and very shaky, brought the wrong foundation wood slab and hence cannot be installed with the table leg. I lodged a complaint to the Kota Damansara branch and they can only help me to inform the HQ, which is located in Kampung Baru Subang, Selangor.
I waited for 1 week and I called back to theKota Damansara branch, the Person-in-charge went to Langkawi. Out of desperation to get my table fix, I manage to get the HQ contact number and I rang them directly to follow up with my case. After my explanation on my case, the PIC, Miss Shirley, has scheduled the 2nd delivery for me to replace me with the new London chairs and Wood Slab.
2nd delivery ( 7 days after the 1st delivery) - The worker brought another foundation wood slab but they still cannot install due to the marble table top does not have table locks! My temper really shoot up this round as I wonder how can the worker never notice this defect on the 1st delivery ?? I brought up this to Miss Shirley again and she apologized to me and assured me she will send more skilful workers on the next appointment.
3nd delivery ( another 7 days after the 2nd delivery) – 3 workers turned up this round and my London chairs have been replaced. Fine, at least the chairs are settled. Now the table nightmare starts. They tried to fix the foundation panel slab with the table leg but apparently they can’t due to all the holes on the slab are not aligned with the table leg hole. Out of no choice, they have to drill new holes on the slab in order to get it fix to the table leg. After this,They started to glue the locks beneath to the table top and guess what, the workers are not skilful and end up, 2 locks are successfully gummed to the table top, 2 locks fell off after 1 hours. Worst still , the workers are not good in aligning and balancing the table top and the table leg. My dining table end up being a shaky dining table with a noisy Lazy Susan ( the small round spinning marble top ).
I phoned Shirley immediately and told her what have happen and she admitted these 3 workers are not so skilful and apologize for the inconvenience again. The next day, I phoned her twice to find out when my problem can be resolved but she refused to answer my call. I called to their HQ and wanted to obtain the mobile phone number of their boss, Mr Yong. The call answerer refuses to provide me the mobile number and she promises me she will get Shirley to contact me again. I told her I will pay a visit to their office in Kampung Subang if I don’t get any answer from Casarano on the case.
15 minutes later, Shirley called and as usual, she apologize to me and assured me a new table top with the ready table locks and foundation wood slab will be replaced for me on next Monday ( Again, another 7 days ).
To summarise my story, as at now, despite shipment time = 1 month time , 3 site visits by theirs workers and numerous phone calls have been made to highlight on my case, I still can’t get a satisfaction on the products I have purchased.
My advice to all potential Casarano customers, unless you are patient enough to deal with all this kind of shit, don’t be lured by the low price of their products !! Please read more on all the comments and reviews posted on the internet on this company before you make up your mind.
Hi Lee,
Deletedo you have Kampung subang contact no.? i'm facing the same problems too... the retail sales staff is just too rude... i can't continue to deal with them...
thx.
I must be one of the lucky ones whereby I received my dining set one week ahead of schedule.
ReplyDeleteSungguh menyedihkan.....masalah yang sama juga saya hadapi dengan barang Casarano.Saya terima kaki meja hanya 6 kaki sedangnya saya membuat pesanan untuk 7kaki. Dah la lewat 2 minggu dari tarikh sepatutnye.... kalaula saya tahu masalah ini akan timbul..saya tidak akan membeli barangan Casarano. Akibatnya..tinggallah 8 biji kerusi tanpa meja..Bengang sangat!!!!!.
ReplyDeleteCasarano BULLSHIT!!!!!!
ReplyDeleteOmg...i just bought a marble table at perfect livin expo recently
ReplyDeleteThey damn too much. Im facing the same thing. First they delay to delivery our table, then by the time they send it, wrong spec! Not the table that I ordered! They said they will replace it and again they delay the time they promised! by the day they promised to send, suddenly the driver call and say they the lorry broken down on the way coming. And say that only next week can send it. I tell u...this is truly blafting the customer. They think the customer stupid to listen to that kind of excuses. They are very good in giving excuses....and I don't know when my table will arrive...
ReplyDeleteAnyone had any bad experience at their puchong show room
ReplyDeleteSame experience to me..1st they said will come on that day afternoon, then evening, after that lorry breakdown. The driver said will send they day after tomorrow, end up unable to deliver too. Then arrange to be the next day, but time unconfirm. What a poor service!!
ReplyDeleteI think I m d latest casualty. They promised to deliver a week ago. But till today still no delivery. 1st they said dinning table set already loaded onto lorry and on its way. Call came later that lorry met with an accident. The next day they said the lorry in the police station. The following day the lorry in the workshop. Then they said the lorry for outstation delivery will be done on Friday. Again I waited and today they told me the lorry already on its way to deliver it. Waited and called them and the lorry driver called me saying they were half way to my place. To my shocking surprise, after 10 min the driver could say that he could only deliver to me the following Monday. I am afraid this saga is still ongoing. No integrity at all. Wondering how they do business. Or perhaps this is their way of doing business. Now I couldn't reach them as their phones were unreachable, only voice mail.
ReplyDeleteAnyone bought the marble table from setapak branch ? I have called up for asking the delivery status since 2 days ago but until now no news at all.
ReplyDeletealamak..saya dah bayar duit booking utk marble dining by casarano...can ner nie....harap2 ok huhuhu...
ReplyDeleteThis shop really
ReplyDeleteCheat people. I made full payment but never get my goods
Oh no...i paid deposit already today at homedec exhibition
ReplyDeleteOmg...i face the same things...they are shitttt. Sent to me the table but is all wrong and crack! And chair color also make mistake....
ReplyDeleteGuys, Is there anyone from Casarano who is actually making some efforts to sole the problems? Need you guys to guide me as I'm having the same problem here. Delivery broken table and sales person is very rude.
ReplyDeleteit happen to me also.... have u solve yours? my email - shawnchen1@gmail.com
DeleteI had bought 1 dining table at Casarano Kota Damansara! But luckily, my one was delivered yesterday (On time). Since i had read this forum before, i'm so scared it be happened to me too! The sale person San called up and informed me, the table will delivery on the date requested, i quickly ask for the warehouse no, to double confirm. Warehouse confirmed the delivery! Relieved! Anything, you all can call Warehouse 03-78463135. Might be they can helping you.
ReplyDeleteI have the same problem...the salesperson Aaron & Lily from Puchong are very rude with empty promises after getting my full payment , their company policy is to collect full payment before delivery, finally when they deliver my Turkey marble dining table which was a wrong type compared to the one I ordered and the chairs has damages on edges .I'm having nightmare getting exchanges from them whereby they say they have no stocks. my order was on 11th Dec '13 ...still waiting for my chairs and my table was not polished.
ReplyDeleteOmg i wa there & almost bought a table from them. Will learn to avoid them. Thxs all!!
ReplyDeleteCasarano service really suck! Bad customer service n promise to deliver but till now yet to receive the table!
ReplyDeleteDear ALL , I have just got the same problem you all are experiencing , I was searching through and saw all this post. I ordered and made payment , they arrange for 23July2014 delivery , but never tell me a time . my family had to travel to my new house waited and waited and later only to inform will only come 5-6pm. After informing the staff KELLY ( from VIVA , dono why deliver by VIVA ) they say driver cant make it , and will try rearrange to earlier time . Called back and confirm say will be delivering in 1hours time ( mine in 2nd Queu ) , but after 3hours of wait yet no one came deliver. Called back , they say driver really cant makeit . WTFish ! no one call to tell and arrange and make me wait wait wait. And when I call to complain, here push to there and there push to here . Wtf! im so mad , asked them call back no one did .
ReplyDeleteReally disappointed with CASARANO , if I have known , I wont buy from CASARANO . Bull their Shxt , gave plenty excuses saying its the kilang and the delivery guy etc . this is your problem of not organizing it well , not my problem !
Pls be careful all . IM thinking to bring it to Tribunal Consumer
I got call from Casarano chase me for delivery...dont know whether it is good or bad...I only need it next month or Oct...
ReplyDeletedespite all the bad delivery plan from Casarano, now they are asking me when to deliver....
Really bad. When they actually deliver they damage my auto-gate when they were leaving. And the driver just act stupid or is just born stupid quickly drove away. Very bad experience....
ReplyDeleteI got good feedback for them. Just delivered my marble table without any delay and in good condition. The delivery guy also friendly.
ReplyDeleteWhen i buy in puchong showroom i direct make full payment and sales person also info need waiting 2 month,finally after 2 month table is arrive,one day before delivery day their call me regarding the table size is wrong custom make from china factory.call them also no any person pick up the phone. What the fucking service and bullshit company.
ReplyDeleteCasarano Manager (delivery & in charge person warehouse) : Shirley (016-3309083)
Boss: Mr Yong kam choon 0193146536 / 016 2617895
warehouse no:03-7846 3135 / Fax:03-78461134
warehouse address:Lot 4006,Jalan Bukit Badak,Kampung Baru Subang,40150 shah Alam,sel.
Oh dear..... it was such a sad case & a cheater . Shame on Casarano. I was just thinking of buying full hse furniture fm puchong branch. But not anymore. Thanks to all
ReplyDeleteI bought a table from Casarano at KLCC renovation expo last year April 2014. I've made a full payment on March 2015 due to my house not completed yet. I've call them to arrange the delivery this August 2015, you know what, I received an SMS mention that the company director has problem, so there won't be any delivery until both director had settle their problem!!!!!! I've call both the director (Casarano Kota Damansara) branch and both of them give a lot of excuses.
ReplyDeleteI've when to Puchong branch Casarano (HQ), there was a lady said that I brought from Casarano dealer not direct from Casarano!!!!!! What the F...K she was talking about, how does we know this is Casarano dealer or HQ. All my receipt letter hear is under Casarano not dealer letter head and when to the show room in Kota Damansara, the signboard was under Casarano also. Casarano Marketing Sdn Bhd just don't want to responsible for this. I've file an complaint with the consumer department and hope their can help.
hi,we do have a casanaro group do u want to join us?
DeleteAdd me pls!
Deletehow to join?
DeleteHow to join?
DeleteWould like to join this group too.
Deletehow to join ?
ReplyDeleteExactly same problem here, I bought from Pwtc exhibition now Kota damansara branch already closed, they said they will move to PJ Jalan kemajuan sekyen 12, and I just went there the shop is empty.
ReplyDeletei also facing same problems with you guys. I am going to report polis and file in court. I complaint my case to homedec and they are helping me to getting my full refund. However, i request them to ban CASARANO in homedec exhibition in future, otherwise more victims like us. Can you let me know how to join you guys group? we need more members to complaint them.
ReplyDeletewhat the funny thing is, CASARANO want to issue me a lawyer letter. I think this is their tactic to scare customers.
i had ordered a marble table with these jokers 2013 during home fair and paid a deposit . The salesperson informed that i can take my time and make payment. I was having issues to move in to my new place as i did not make the full payment yet until recently i can't get in touch with them at all as i finally got through casarano. She told me agent ran away with the money and my deposit burn..and she said not their problem as many had already lost thousands of ringgit. She did not gave a damn and just told me if wanna report just go ahead ...i screwed her up on the call. I still have my receipt of deposit made with them..how to join u guys and proceed
ReplyDeleteHi, which fair you bought? I bought my table at homedec. And homedec is under Cis network Sdn Bhd. You may complaint seriously to the fair in charge company. Now homedec is helping me to solve this case. Please insist your right. Every consumer have their right.
DeleteThis comment has been removed by the author.
DeleteKT did you face casarano marketing or at home design?
DeleteIf I win in the court, I will try my best to inform all fair event not to let casarano do exhibition. I believe many of us has been paid a lot of deposit, end up no stock, delay delivery, send us wrong things, if we call to them, they will shouted, threaten, frame us. This company is very big issue. Report polis and Sue them in court you will help a lot of new buyers.
ReplyDeletehttps://ttpm.kpdnkk.gov.my/portal/index.php/en/download/forms
ReplyDeleteTribunal form
https://ttpm.kpdnkk.gov.my/portal/index.php/en/download/forms
ReplyDeleteTribunal form
So the first step i have to submit form 1 to Kpdnkk?
DeleteYes. Please print and fill up form one then make three copies. You need to bring all four copies when filing. They will chop all four then return two copies to you. One is your copy and one for the seller. They will explain how to serve the copy on the seller. hearing date will be fixed on the spot. Our hearing date is one month from filing. So excited! Please wait for my good news. Also apparently all incidental costs may be claimed so do keep track and keep receipts
DeleteOmg..I've paid the deposit already..
ReplyDeleteGood news! Today I win in tribunal court, CasaraNo need to full refund for me in 14 days! CasaraNo lily attend the court and talk "lcly" that she think judge is stupid. Judge is very smart and not listen to her. Please insist and stand firm your consumer right
ReplyDeleteGood news! Today I win in tribunal court, CasaraNo need to full refund for me in 14 days! CasaraNo lily attend the court and talk "lcly" that she think judge is stupid. Judge is very smart and not listen to her. Please insist and stand firm your consumer right
ReplyDeleteShould have read this thread before i pay deposit. Bought a chair n asked n confirmed twice about the price. After 2 weeks, salesperson Susan called and said the boss said the price was not correct and asked me to top up rm500! Will ask them to return deposits, otherwise off to tribunal i will go. So so mas
ReplyDeleteAnyone bought casarano sofa and face the same problems like dining table on delivery delay etc?
ReplyDeleteanyone face problem with Casarano recently? can please share? i ordered a table today. quiet worry as read through all the comment here. Thanks!
ReplyDeleteCasarano is the most terrible furniture company, please don't buy any furniture from them. Micheal in Sutera Mall branch is just full of lies, they can tell all sort of lies to cheat you but not able to deliver the furniture on time. Just bought furniture from them during perfect living in mid March, and now I have spent lots of time to call and chase for my furniture to be delivered. Very terrible company and staff! Stay away from this furniture company - Casarano!
ReplyDeleteHi.. Im 1 of de victim oso.. At home design sdn bhd. I tribunal court almost 2 years ago.. No any news feedback. Who able to get refund after tribunal?? Who can telling me wat should i do for nex step? Juz wait?? ��
ReplyDelete